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Terms & Conditions

DESCRIPTIONS / SPECIFICATIONS OF GOODS

New Baby Direct reserve the right to add, delete, update or alter any of the products prices or specifications without prior notice on this site. New Baby Direct take all reasonable care to ensure all descriptions and details of products are correct at the time of submission to the website but due to updates in design and specifications these may change. Any images shown are intended as a guide only to assist you with your selection. Please note that all colours, weights and measurements are only approximate. Please note colours may vary to that shown on the website. Representations of colours are approximate, due to the limitations of different photographic devices and also the calibration. Wood is a natural product and is full of natural imperfections, the grain or shade may vary form piece to piece, manufacturers may use different grades of wood for items such as cots or cot beds and therefore the stain can appear differently

ACCEPTANCE OF ORDER

The contract in respect of the products supplied by us to you only exists when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order

RIGHT TO CANCEL

You have the right to cancel your order before the goods are dispatched to you and if your not happy with your items you are welcome to return them back within 7 days of receipt in perfect condition. Check more click hear

If you wish to cancel your order you must contact us immediately by e-mail or call our customer service 07979501948.

If an order is canceled after the goods have been dispatched but before delivery is made, or delivery is refused or not responded to in the case of a calling card left by the driver, Please note that delivery charges will not be refunded and in the case of free delivery a charge of £15 for goods up-to 10kg and £25 for goods up-to 25kg will be deducted from any refunds to cover delivery and + administration fees + there is a 30% restocking fee charged on all returned items.

If your order has been processed we are unable to cancel it and the cost of return will be at your expense. We suggest you use registered post or courier as we are not responsible for goods that may get lost in transit to us.

RETURNS / OUR GUARANTEE / RETURN POLICY

You can return any goods purchased from New Baby Direct within this policy.

Orders can only be returned within 7 days start from the date of delivery. Items are returned at your own expense and risk and must arrive in perfect and unused [ Brand new ] condition for the refund to be issued.

IMPORTANT NOTE: If you return goods back to us in used condition we cannot process them and clearly no refund will be provided.

IMPORTANT NOTE: There is a 30% restocking fee charged on all returned items + delivery charges where applicable.

If an item is returned without meeting the requirements within this policy, the item will be refused and sent back to the purchaser and as we are not responsible for goods that may get lost in transit to you and cost to send back. At that point no refund or exchange or credit will be issued, so it's very very important that you follow the procedures listed here. In order for us to be able to take an item back for a refund or exchange or credit, the following requirements MUST be met:

• RETURNED WITHIN 7 DAYS STARTING FROM THE DAY OF DELIVERY

• BRAND NEW

• UNUSED AND RESALABLE CONDITION

• IN ORIGINAL BOX AND PACKAGING AND YOU MUST HAVE ALL THE ORIGINAL PACKAGING, THE BOXES, PADDING, MANUAL, WARRANTY CARD ETC....

• PLEASE DO NOT RETURN ANY ITEM WITHOUT FIRST CONTACTING OUR CUSTOMER CARE DEPARTMENT FOR A RMA RETURNS NUMBER OTHERWISE WE WILL NOT BE ABLE TO DEAL WITH YOUR CLAIM.

IMPORTANT NOTE: Please request for an RMA number before you return items [ this applies to any reason for return ] If goods are sent back to the us without an RMA number we will be unable to issue you with a refund or exchange, therefore please ensure you obtain an RMA number.

For more return policy information please click hear

PRODUCT GUARANTEE

All goods purchased from New Baby Direct carries the manufacturer's guarantee depending on the goods you buy. All of our products are covered by a minimum 6 months guarantee and depending upon the manufacturer and upon goods you buy.

We will exchange or arrange repair of any product if it displays a manufacturing fault within28days.

If it displays a fault after 28 days but within the guarantee period we will arrange repair or supply of spare parts to you. Shipping costs involved are to be at your expense.

We reserve the right to send goods back to the manufacturer to ascertain whether the product has a manufacturing fault.

If the fault is determined to be of accidental damage, misuse or general wear and tear an administration and handling charge of £30.00+ will apply as well as any repair costs if applicable.

We reserve the right to issue refunds/exchanges/repairs in and out of the warranty period

Accidentally damaged goods may be covered by your household contents insurance policy.

This guarantee is in addition to and does not affect your statutory rights and is free of charge. In return, please note the following terms and conditions.

THE GUARANTEE IS AVAILABLE FOR ALL PRODUCTS PURCHASED FROM NEW BABY DIRECT.

THE GUARANTEE IS AVAILABLE TO THE ORIGINAL PURCHASER ONLY WHEN ACCOMPANIED WITH THE ORIGINAL RECEIPT.

THE GUARANTEE APPLIES TO THE PRODUCT ONLY AND DOES NOT COVER ANY CONSEQUENTIAL LOSSES – I.E. TIME OR OTHER PRODUCTS.

THIS GUARANTEE IS NON TRANSFERABLE.

THE GUARANTEE APPLIES TO MATERIAL AND MANUFACTURING DEFECTS ONLY UNDER NORMAL DOMESTIC USE IN THE UNITED KINGDOM AND REPUBLIC OF IRELAND.

THE GUARANTEE DOES NOT COVER FAULTS CAUSED BY FACTORS OUTSIDE THE MANUFACTURERS CONTROL, INCLUDING FAILURE TO FOLLOW THE USER GUIDE AND MAINTENANCE INSTRUCTIONS, NORMAL WEAR AND TEAR, INAPPROPRIATE USE SUCH AS A SINGLE BUGGY BEING USED FOR TWO CHILDREN OR THE USE OF ANY MAKE OF TODDLER BOARD, ACCIDENTAL WILFUL AND OR MISUSE OF THE PRODUCT, INAPPROPRIATE STORAGE METHODS AND OR INAPPROPRIATE CLEANING, MODIFICATION, ALTERATION, TRANSFORMATION OF THE PRODUCT.

THE GUARANTEE DOES NOT COVER PARTS SUBJECT TO NORMAL WEAR AND TEAR, FOAM HANDLES, RUBBER ELEMENTS OF WHEELS, PNEUMATIC TYRES, SIGNS OF FABRIC WEAR.

THE GUARANTEE DOES NOT COVER PUSHCHAIR ACCESSORIES INCLUDING BOTTLE BAGS, COSY TOES, FOOT MUFFS, PUSHCHAIR LINERS, CHANGING BAGS, RAIN COVERS, CANOPIES, MOSQUITO NETS, PARASOLS, HEAD HUGGERS, AND NECK SUPPORTS.

MOVING PARTS SHOULD BE MAINTAINED ON A REGULAR BASIS AND A LUBRICANT SUCH AS SILICONE SPRAY SHOULD BE APPLIED TO KEEP NECESSARY PARTS RUNNING SMOOTHLY.

FABRIC ACCESSORIES MAY FADE AT DIFFERENT RATES ESPECIALLY WHEN NOTE BEING USED TOGETHER.

IF THE PRODUCT IS FOUND TO BE DEFECTIVE WITHIN THE DEFINITION DETAILED ABOVE, NEW BABY DIRECT SHALL, AT ITS DISCRETION, REPAIR THE PRODUCT, OR A NEW BABY DIRECT DISCRETION, PROVIDE NEW GOODS TO REMADE THE FAULT OR REPLACE THE PRODUCT WITH THE SAME OR SIMILAR MODEL TO THE SAME SPECIFICATION, THIS SHALL BE NEW BABY DIRECT SOLE OBLIGATION.

ANY REPAIR WORK UNDERTAKEN WILL BE APPROVED BY NEW BABY DIRECT.

IF A CLAIM IS MADE UNDER THIS GUARANTEE AND THE DEFECT IS NOT DUE TO FAULTY MATERIALS OR MANUFACTURE, NEW BABY DIRECT RESERVES THE RIGHT TO CHARGE THE CUSTOMER A £30.00+ FEE TO COVER THE ENGINEERS TIME + COURIERS COSTS + REPLACEMENT PARTS SUPPLIED.

LOAN BUGGIES MAY BE AVAILABLE UPON REQUEST. CHARGES MAY APPLY.

INCORRECT DELIVERY ADDRESS.

If you provide us with an incorrect delivery address and your goods are signed for by another party, New Baby Direct cannot be held responsible for any loss you may incur as a result of this.

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